49 Progress Road

Burpengary QLD 4505
Phone: 3888 7777
Fax: 3888 7677

Practice Hours:
Mon-Fri 7.00am-6.00pm. Sat 8.00am-4.00pm. Sun 8.00-3.00pm.

After Hours: Burpengary Doctors provides a professional after hours service. Home Visits are bulk billed and medical phone advice is provided. DoctorDoctor is accredited. Please phone 13 26 60.

Consultations

When possible, appointments should be made with your regular Doctor as this will improve your ongoing care by providing continuity.  If your Doctor is not available, our Staff will organise for you to see an alternative Doctor.
Emergency cases can attend the surgery immediately.
Certain examinations such as insurance & industrial medicals, complex medical problems and minor operations can take longer than the standard appointment.  When booking your appointment please tell the receptionist if you think that your appointment may take longer. If you want to cancel an appointment please let us know as soon as possible.


Results

Our policy is that your results are best discussed in consultation with your Doctor.  We find that even normal results can require explanation. Further investigation may be required if the problem has not resolved. Please make an appointment to see your doctor after having the tests performed. The pathology staff can inform you how long your test results will take, so you can book an appropriate appointment time. When the results of tests are reviewed and a serious abnormality is found, we will attempt to contact you immediately. Please ensure that we have your current contact phone numbers and address.


Home Visits

Home visits can be arranged when you are too ill to come to the centre, if you are a regular patient of our practice.  In nearly every case it is preferable to see patients within the centre where the benefits of the equipment, ancillary services and nursing staff can assist you. Please ask our reception staff concerning our fees for home visits.


Phone Consultations

Telephone consultations do not promote good patient care and present legal and medical record difficulties. Callers ringing with medical enquiries will be asked to make an appointment to see a doctor.  The exception to this policy would be where the Doctor in this centre has seen you recently and is satisfied that he is sufficiently up-to-date with your condition to give advice over the phone.


Fees

All Doctors of this practice  Bulk Bill Children under 16 years of age & Commonwealth Concession/Healthcare card holders that are patients of this practice. (with current medicare card)

Standard consultation           $45 /  $60                        After Hours   $75
Medicare Rebate                    $21 / $37.05                                           $49.00

Please ask our receptionists about our fees and services. If your bank account details are registered with Medicare so we can directly deposit your rebate into your account.  For your convenience we also use Easyclaim which enables Medicare to deposit your refund  to your debit/credit card.
We have EFTPOS facilities and accept  major credit cards and cash.


Services

•General Practice consultations & advice
•Women’s Health & Men’s Health
•Child Health/Immunisations
•Mental Health Services
•Insurance & pre-employment medicals
•Minor surgery
•Indigenous Health - CTG
•Commercial drivers licences & Medicals
•WorkCover
•Veterans Affairs medicals
•Travel Health
All instruments are autoclaved on the premises to meet the Royal Australian Practitioners' Accreditation Standards.


Reminder System

Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care & to be part of the national/state reminder registers.  If you do not wish to be part of this system please let us know at reception, we do require your consent for transfer of information.  Please see our Privacy Policy.


Management of your health information

Your medical records are a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Please see our Privacy Policy.


Disabled Access

There are car parks for all our Patients’ use in front of the surgery building.


Patient feedback

If you are happy with the service we provide we would be most grateful to hear from you.  If you are unhappy with the service then we feel it is even more important to hear from you so we can take steps to rectify the problem.  We feel that problems are best dealt with within the practice and would encourage you to speak to your Doctor or Practice Manager however, you may prefer to contact the Queensland Government centre for handling complaints. Our suggestion box is located at Reception.

The address is: Office of the Health Ombudsman, PO Box 13281, Brisbane, QLD, 4003. Contact number 131 646. 

ASSOCIATED SERVICES LOCATED IN THE BUILDING
Pharmacy          Pathology          Visiting Allied Health
 

Zero Tolerance of Unacceptable Behaviour

For safety & consideration of our staff and patients, we will not tolerate any behaviour that is threatening, abusive, violent or aggressive. Any person conducting themselves in this way will be asked to leave immediately.

Published on  October 4th, 2016