There are disabled car parks available directly in front of our practice.
Non-English speaking patients, Hearing Impaired or Special Needs
Translating and Interpreting Service (TIS National)
TIS National provides operator-assisted access to an immediate phone interpreter in over 160 languages where you request your language and the operator allocates the interpreter for you.
Pre-booked telephone interpreting assignments allow agencies to pre-book an interpreter in advance for a non-English speaking (NES) client e.g. a doctor’s appointment. The Department of Social Services provides free telephone interpreting services for general practitioners, when providing Medicare claimable consultations in private practice.
All interpreting booking requests must be made through the TIS Online portal and wherever possible, with at least one week’s prior notice.
Bookings have a minimum time of 30 minutes and may be made for appointments up to 90 calendar days in advance from the date of request.
National Relay Service (NRS)
If you are unable to use an ordinary phone, due to deafness or hearing or speech impairment, making calls through the NRS can help you stay in touch and contact emergency services.
There are a number of relay call options. For a list of relay call options go to their website https://nrschat.nrscall.gov.au/nrs/contactus or contact their Help Desk on the following:
- Call 1800 555 660 Mon to Fri, 8am to 6pm AEST (closed on national public holidays)
- TTY 1800 555 630
- SMS 0416 001 350